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  • Malta Competition and Consumer Affairs Authority (MCCAA), promoting consumer rights

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    Ben Hedley

    Know Your Rights When Engaging a Service Provider:  As a consumer, understanding your rights and responsibilities when utilizing services is essential. When presented with a standard contract, it's crucial to review it carefully and seek clarification on any unclear terms. Additionally, you have the right to expect a certain level of quality from the products or services provided, and if they fail to meet this standard, you are entitled to seek redress.

    "On Wednesday 14th February, the Malta Competition and Consumer Affairs Authority in collaboration with the European Commission organised a Consumer Dialogue to discuss with stakeholders the implementation of The New Consumer Agenda. The Dialogue was held at the EC Representation Office in Valletta.

    The Malta Consumer Dialogue forms part of a series of Consumer Dialogues which the Commission is hosting in all EU Member States with a view to strengthening close collaboration and partnerships at both EU and national level, with the overall aim of bringing swifter and more enduring outcomes.

    In his address, European Commissioner for Justice, Didier Reynders  commended Malta’s high consumer confidence rate as measured through the latest Consumer Conditions Survey. He highlighted that this was also testament of the Authority’s commitment to enforce consumer protection laws. Commissioner Reynders also remarked that protecting consumers in the digital age has brought a new set of challenges and that the Commission is currently assessing existing EU consumer laws for their adequacy in addressing new digital issues such as dark patterns and influencer marketing."

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